The Impact of technological change on human resources : Pakistan retail banking sector

Abstract

With the changes in environmental factors i.e. globalisation, technology and increasing international competition, HR role has increased its significance and value. This dissertation attempts to examine the impacts of technology on human resources and in organisations particularly in banking sector where implementation of human centred approach is suggested to reduce the interaction gap between IT and human resources. The aim of this dissertation is helping people to understand and provide new information to corporate mangers (HRM) of the banks, that are implementing or those who are planning to have technological change by importing new ideas from productivity and engineering into HR with special reference to the changing which are shortly being practice in Pakistan. Finally this dissertation gives some advices for further research. This study will adopt multiple method of research to meet its aim and measureable objectives. In quantitative method questionnaires and in qualitative method semi-structured interviews and participant observation will be adopted to achieve the overall aim of this research. The findings shows the gap between HR function, banking employees and IT department and demonstrated that implementation of human centred approach will indeed contribute to HRM effectiveness and employees performance.