Digital Transformation of WhatsApp Based Trading Supply Chain Using Odoo ERP: A Case Study of MegaGrowns Pvt. Ltd.

Abstract

The main aim of this project is digitalization of a Trading system working with WhatsApp and using it with ERP. Case Study: MegaGrowns Pvt. Ltd. The company traded in Spices, Grains and Pulses and all of these day-to-day activities were done manually. Orders came in over the phone and through WhatsApp messages; all inventory, billing and financial records were kept on paper. This resulted in problems such as miscommunication, calculation errors, blank-outs and records, and inadequate data tracking. The primary objective of this project was to investigate the current manual workflow, comprehend the difficulties encountered, and recommend an improved digital solution that leverages Odoo ERP. Data for this was obtained from observation, interview with employees and from the company records. Through practical observation and simple financial analysis, the nature of business operations comprehended. After implementing the Odoo ERP system, many improvements were seen. Data organization, minimization of error, and speed and accuracy of processes were all facilitated through the use of the system. It also enabled greater collaboration among the various departments and real-time data for decision-making purposes. There were some obstacles such as the time constraint, missing data, and being a new initiative for staff, but it was eventually accomplished. This research demonstrates that even small businesses can see many advantages in making a shift towards digital methods to help enhance efficiency and aid in the economy of the business in the long term.