The Mediating Role of Employee Trust on the Relationship between Organization Justice and Organization Citizenship Behavior : A study of Call Center Industry of Pakistan

Abstract

The purpose of this quantitative study investigates theimpact of organization justice & organization citizenship Behavior with mediating role of employee trust: A study of call center industry in Pakistan.The sample size consists 160 employees of different call centers of Islamabad. A total of 38 questions were asked based on 5 point Likert scale responses. For correct data processing, entry and to find the outcomes as output, SPSS is the means which is used in this research. Regression was used to test the hypothesis. The results show that there is a positive relationship between Organizational Justice and OCB (Accepted),there is a positive relationship between Procedural Justice and OCB (Rejected),there is a positive relationship between Distributional Justice and OCB (Accepted),there is a positive relationship between Interactional Justice and OCB(Accepted)and employee trust does notmediate the associations between Organizational Justice and OCB, which is positive effect on OCB.