Abstract:
The ultimate objective of this study was to find out level of
job satisfaction among the employees of Servico international,
working for PTC. For this a quantitative research was conducted
in a leading business process outsourcing company (BPO) that is
the Servico International with specialties in HR services,
procurement services, brand promotion products/ giveaways, and
BTL marketing services and results are obtained. Detailed Survey
was conducted for this purpose and also some interviews. Results
showed that there are several facets that act as direct and
indirect variable such as trainings and developmental programs,
motivation and appraisals etc by organization that impacts the
level of job satisfaction among the employees of organization.
