Abstract:
The topic of the research thesis is “ Emotional Intelligence effects on retention of employees in
universities of Islamabad”. This is an analytical study, which measures the retention rate of
employees with respect to dimensions of emotional intelligence.it was undertaken to establish
how emotional intelligence effects employee retention in education sector
Emotional intelligence plays an important role in defining the retention rate of employees.
Individuals hold either high emotional intelligence level or low emotional intelligence level.it
has been determined that employees with high emotional intelligence levels are able to retain in
the organization than those who have low emotional intelligence level.
In connection with this many studies related to retention and emotional intelligence have been
conducted in the west and few in Pakistan. These prove that many people are not familiar with
the term emotional intelligence and are not even aware of its effects on retention rate. However
in the management field emotional intelligence is becoming a popular topic for the research and
discussions, bringing to light the fact that emotional intelligence is the good predictor of
retention and that higher emotional intelligence level in employees lead to increased retention
rate in the organization.
Emotional intelligence further distributed in four dimensions which were considered for the
study; Self-awareness, empathy, social awareness and motivation. Their relationship with
employees retention was studied and it was recognized that each dimension of emotional
intelligence has an effect on employee retention. Regression and correlation were used to find
out the relationship between emotional intelligence as a whole on employee retention and the
different dimensions of emotional intelligence. The results of the research point out that
emotional intelligence does have positive impact on employee retention and if emotional
intelligence is enhanced, the retention rate also improves.
