http://hdl.handle.net/123456789/118 2026-04-04T12:05:03Z http://hdl.handle.net/123456789/4883 IMPACT OF PERFORMANCE APPRAISAL SYSTEM ON EMPLOYEE SATISFACTION AT KARACHI PORT TRUST MAHWASH MERAJ, Reg # 30563 Purpose: The puipose of this research was to find out the impact of Performance Appraisal System (PAS) on Employee satisfaction at Karachi Port Trust (KPT). Performance appraisal is considei ed an essential tool to motivate and develop employees. Effort was made to find out the effectiveness of PAS by looking at its various aspects. Methodology/sample: The research, being explanatory in nature, involved quantitative data collected through a questionnaire. The data were collect from a sample of 50 managerial level employees belonging to different departments of KPT. To analyze the data, Regression and Correlation tests were applied. Findings: The investigation and analysis results have revealed that there is no participative goal setting at KPT. Managers do not give an opportunity of participative goal setting to employees, although it is a very essential component of PAS. However, periodic review meetings during the appraisal cycle are a source of satisfaction among the employees as they are provided feedback for corrective measures. Practical Implications: The findings/results of this research are likely to help the management of KPT about effectiveness of PAS and also about its weaknesses. Participative goal setting can improve the satisfaction and motivation level of employees. Although managers set goals in the start of the year but for perfect PAS, participation of employees and provision of timely feedback is essential. Other organization may also benefit from this study. Future scholars may further study causes of non-participative management by the manageis. Supervised By Dr. Rafique Ahmed Khan 2105-10-01T00:00:00Z http://hdl.handle.net/123456789/6314 IMPACT OF 'LEAD-TIME, ON-TIME DELIVERY & PERCEIVED SECURITY RISK' ON CUSTOMER RETENTION IN E-COMMERCE INDUSTRY OF PAKISTAN Shaukat, Naeem Reg # 28792 Purpose of Research: The purpose of this research was to find out the Impact of Lead Time, On-Time Delivery & Perceived Security Risk on Customer Retention in E-Commerce Industry of Pakistan. It is believed that there is a lack of customer retention rate in E-Commerce industry of Pakistan. Customers prefer to purchase from retail markets rather than from online stores. Methodology of Research: This study is descriptive in nature. Which involves quantifiable data which was gathered through a survey questionnaire. The data was collected from a sample population of 164- customers, who had experienced Online shopping in Pakistan. In order to analyze the data regression and correlation test were performed via SPSS. In this research Non- probability and convenient selection approach was used. As Dornyei (2007) stated that convenience sampling method is a type of non-probability or non-random sampling technique. Because in this technique individuals from targeted population are selected on certain definite standards. Like Geographical Location, Easy Access, Timely availability, & willingness to participate. Findings of Research: The results of this study confirm that there is significant impact of Lead-Time, On-Time Delivery, and Perceived Security Risk on Customer Retention in E-Commerce industry of Pakistan. All three components or independent variables of this study are observed useful and showed a significant impact with a significance value less than 0.05, on dependent variable which is Customer Retention. Practical Implications: The findings resulting from this research will help the investors and government of Pakistan to implement effective policies and eliminate those causes which are resulting a decreasing trend of Customer satisfaction and retention in this Online industry. Supervised by Dr. Rafique Ahmed Khan 2047-01-01T00:00:00Z http://hdl.handle.net/123456789/19315 FACTORS INFLUENCING THE ADOPTION OF GREEN PROCUREMENT IN TEXTILE INDUSTRY KARACHI, PAKISTAN Khan, Zaman Reg # 43680 To evaluate the impact of top management, TS, supplier selection, and staff training on the adoption of green procurement in Karachi, Pakistan's textile sector. The major goal is to comprehend how these factors affect green procurement in Karachi's textile sector. Methodology & Design The sample size opted for this research was 395.Data is analyzed using SMART-PLS software. Findings The finding indicates that Top management, Technology system, Supplier selection and staff training has a significant impact on green Procurement. The relationship between these factor and green procurement lays the groundwork for the company’s long-term success. Limitations One of the limitations is that the ground of this study is limited to the people engaged in textile industry Karachi Pakistan. It cannot be generalized with people of other countries and provinces as their points of view might vary. Recommendations The research indicates that TMS, TS, SS and ST has a positive impact on GP. It is recommended to the organizations to focus on taking survey to get updated information about the expectation of employees as well as what they are thinking related to their current work Byapptying this, management would be able to understand and to know the demands of employees for the improvement in Green procurement process and to how much extent these factors are plays an important role for them. monetary as role in making employee ... Furthermore, it is also suggested to appreciate employees those are doing efforts on GP with well as non-monetary values. Sometimes, non-monetary values also play important motivated towards their job and encourage to put more efforts. It is also suggested to TM that adding more duties and responsibilities according to the GP as it makes the employees more satisfied towards their job or can also rotate their job task so they can ager to learn new things and skill which will beneficial for organization as well as for employees too. Providing updated technology system employees feel ease to perform task and resources are efficiently used. It is also important for the TM to plan and implement appropriate strategies that would make an employee feel satisfied towards Green Procurement procedures. Thus, they will put more efforts towards the achievement of organizational goals if they are aware of it. It is also important to take select supplier by complete evaluation through different factor. By doing so the selection of supplier is more efficient and beneficial for long term relationship. Supervised by Muhammad Asif 2023-01-01T00:00:00Z http://hdl.handle.net/123456789/19319 EFFECT OF INTELLECTUAL CAPITAL AND OWNERSHIP STRUCTURE ON FIRM PERFORMANCE: AN EVIDENCE FROM NON- FINANCIAL SECTOR IN PAKISTAN Hussain, Rohail Reg # 36696 This study's objective was to check the impact of intellectual capital and ownership on firm performance of non-financial sector in Pakistan. Methodology and Design ABSTRACT structure For five years (2018-2022), this research uses a balanced panel data analysis to examine the data of 30 non-financial enterprises from 14 industries that are listed on the PSE INDEX-100. The impact of IC efficiency and ownership structure on company performance was investigated using the intellectual coefficient model. As controls, the board size, firm age, and firm size were considered. Along with the Wooldridge test, Panel GMM regression was conducted on ROA. Panel regression was used to further test the robustness of the influence. Finding Revealed that IC efficiency has the potential effect towards Firm performance. Control variables were having variances which doesn’t provide not further or no impact between IC ownership structure and firm performance. Limitations Like many other studies, this one has certain restrictions. In order to assess the correctness of the IC, future research should consider the original VAIC model. This research solely includes non-financial enterprises in its sample. Only two ownership structure proxies and business performance were examined in this research together with three control variables. This research is restricted to examining the direct link between IC and company performance while controlling for other factors. Further evaluation is possible. Recommendation The results may also be useful to prospective investors who want to forecast a firm's future IC efficiency prior to making an investment choice in light of BS, FA, and FS. The study's findings may also be used as a starting point for politicians and corporate executives to create better strategies for using IC resources to gain competitive advantages. Additionally, this research offers policymakers proof that boosting FROWN in Pakistan's non-financial businesses will enhance corporate performance. Supervised by Dr. Riaz Ahmed 2023-01-01T00:00:00Z