http://hdl.handle.net/123456789/181 2026-04-04T12:05:02Z 2026-04-04T12:05:02Z Saad Khan, 01-111171-083 http://hdl.handle.net/123456789/10423 2020-12-11T07:31:13Z 2020-01-01T00:00:00Z

Instant Grocers Saad Khan, 01-111171-083 We started this project with the ambition to solve the problems of grocery customers in NIH Colony and later on expanding to other localities with same gaps, where the retailers don’t deliver the quality, the competitors have high lead delivery times and there is no customer satisfaction. As we conducted a survey and a questionnaire to recognize the issues of customers, we found out that they were willing to try our services and were optimistic that this can finally bring a change in their buying behaviors for good. Hence we analyzed that we are going to use market penetration strategy in the start to attract customers and give them such an experience that they would become our regulars and recommend our services to others as well. By meeting our objectives of profitability and customer retention we will be able to increase our market share and expand exponentially. Supervised by Mr Adil Hashmi

2020-01-01T00:00:00Z Hafsa Ahmed, 01-111162-039 http://hdl.handle.net/123456789/10428 2020-12-11T07:52:34Z 2019-01-01T00:00:00Z

Purchasing cycle of Khyber Dodai Hafsa Ahmed, 01-111162-039 Islamabad the capital is known for its serene Margalla hills and soothing greenery. But now, the capital is transforming into a food capital. Over the last couple of years, Islamabad is reinventing itself as a bustling food city, full of all tastes and delicacies. Eateries are opening all over the city, specializing in various cuisines. Lahore and Karachi are far ahead than Islamabad. But Islamabad is catching up soon and identifying itself as a diverse food city (www.cda.gov.pk, 2019). Khyber Dodai is one of the jewels of the city. Specializing in pushtoon cuisine, providing a wide range of taste originating from different parts of KP, Khyber Dodai has become the number choice of people of Islamabad. Khyber Dodai is in service for the last three years and is located around red-zone area in sector F-6 Markaz. The restaurant is run and managed by two self-proclaimed entrepreneurs Zeshaan and Usman Supervised by Mr. Saqib Mushtaq

2019-01-01T00:00:00Z Zoha Qasim, 01-111152-198 http://hdl.handle.net/123456789/9838 2020-08-10T05:53:04Z 2019-01-01T00:00:00Z

Review of the service structure of FBR and the way forward Zoha Qasim, 01-111152-198 World Bank states that Pakistan's tax collecting system is amongst the lowest in the world, and it's because of the structural weakness of the system that is leadino Pakistan in a state of economic shocks. The purpose of this project is to locate the issue(s) 0 of HR that are creating misalignment within FBR so that, once diagnosed, they can be fixed without disrupting the activities needed to improve the organization in running effectively. four components of Human Resource Management have been discussed throughout the project i.e. recruitment and selection, training and development, performance appraisal and feedback, and pay and benefits. The projects philosophy is based on pragmatism approach for practical solutions. Inductive approach is used to build conceptual frameworks. The data is collected by one on one interviews, focus group and questionnaires. It is interpreted to the best of judgment that FBR's HR department should introduce a system that different departments present what they require in an individual for a certain position. both soft and hard skills. DOT, a department in FBR, should focus on training need analysis of individuals, along with people of similar grade or job requirement. A competency framework should be adopted, similar to that of UK's civil service system, so that the work that employees are conducting is accounted for and transparent. Bonuses, or pay for performance of their work would create a drive within the employees to work harder and can be utilized more to motivate individuals for better output Supervised by Mr.Khalid Mumtaz

2019-01-01T00:00:00Z Bilal Bin Baasir http://hdl.handle.net/123456789/1687 2017-05-30T06:43:00Z 2013-01-01T00:00:00Z

The Effective Services Delivered By Telenor Pakistan with the help of CRM to Provide Value Added Services Which will Lead to Higher Quality Bilal Bin Baasir In this thesis, I have assessed the role of effective CRM in successful customer retention and development strategies in the market. In order to help utilities better target their product offerings, I developed a model to identify profitable customers in a multi-utility environment. We then use the feedback from the survey of 40 customers and 60 CROs in Islamabad to assess suppliers of CRM performance in sales and marketing, customer services and value added services. The aim of this thesis is to provide CRM professionals with a tool to assess and develop CRM strategies in the cellular energy market. This is based on extensive customer research and in –depth analysis of current and expected future market drivers. Sales force customers are buying the development and deployment of technology without the regard for CRM components. On-demand applications, development and deployment services are emerging in the marketplace. Traditional vendors will continue to feel the competition with a viable market in place. From recent announcements for the enterprise customers, they are attracted to buy and deploy technology through the sales force because of the integration and customization offered to them. Strategizing to better enhance the overall customer experience should be a top goal of any CRM professional or call center manager. From measuring customer satisfaction levels with phone surveys and other interactive features to implementing the latest contact management software to improve service, CRM professionals need to place a higher emphasis on Customer Experience Management solutions when hoping to achieve goals and drive business success. In industries like financial services, telecommunications, utilities and travel, the core products are increasingly commoditized, effective customer service is quickly becoming the new battle ground. Leaders in these markets believe that every customer interaction, even a routine service, creates an opportunity to differentiate themselves from their competition in the market. For call center managers and the front line customer service providers, this often means maintaining or increasing the quality of service while keeping the costs low and affordable. Inquiry center responding to a marketing campaign may be linked to multiple applications in order to sell the product to the customer when the contact is established. A new offer or better pricing might be available, but only to customers who are linked to another system when prompted by the business scenario. Rewriting the business rules or creating specialized interfaces is no longer necessary. On the other hand in order to promote a new offer integrated web services can be leveraged. With a standard-based IVR used in conjunction with this feature can help provide a solution that truly meets customer expectations. Supervised By Mr.Majid Aleem

2013-01-01T00:00:00Z